Faqs

We accept any of the following methods of payment:

• Paypal
• Visa
• Mastercard
• American Express

Currency

All prices listed / billed on HostMDS.com are in US Dollars ($). You charges to Paypal or your credit card will always be denoted in USD. If you are not sure on how to convert our prices to your local currency, please visit the Universal Currency Converter at xe.com.

To see full details about our refund policies, please view our Terms of Service / Acceptable Use Policy.

All orders are processed online through this website. After you complete your order, HostMDS will send you a welcome e-mail with the appropriate account information for you to log in and start using our services. You will have full access to create additional services at this time.

Hosting Accounts are usually provisioned within minutes after the order has been placed, unless there is a payment issue.

All other services are usually provisioned within 24 hours.

Yes! HostMDS operates a 24/7 support center. As a part of our 100% Satisfaction Guarantee, we provide full 24/7/365 technical support via our trouble ticket system. Our average ticket response time is under 30 minutes!

Yes! This is a key part of our promise for customer satisfaction. If you are unhappy with our shared hosting service for any reason, we offer a 100% Satisfaction Guarantee. Note: the guarantee is only applicable to customers with 1-year or longer term contract.

In order to provide the 24/7 support, we have staff working around the globe to provide you with the best support service available in the industry.

Depends on the type of service you have selected. For Shared Hosting clients, our servers range from Dual processor servers and above. We ensure that at no time, any of our shared server environment is over sold.

Yes. All of our Hosting Services support Microsoft FrontPage Extensions. This is included when you purchase a hosting account with us, free of charge. We fully support all versions of Microsoft FrontPage (98, 2000, 2002, 2003).

Dreamweaver and other web builders are also supported.

Not on our Hosting Servers. You can utilize ASP or Coldfusion on our Dedicated or Managed servers.

Yes, we provide hosting services for international domains. It is your responsibility to contact the registrar of your domain name and have them point your domain name to our nameservers. Once the domain has fully propagated, your site will work just fine.

Yes, we can park unlimited domain names to any account that you host with us for free. There are no additional monthly fees associated with this service.

We do allow adult content, however, some restrictions may apply. Please read our Terms Of Service and Acceptable Use Policy to learn more about these restrictions.

No. None of our hosting products have setup fees.

No.

Yes. You will be able to access your domain name with or without the “www.”. For example, http://www.yourname.com or http://yourname.com

No. We do not offer domain registrations without a hosting service. When you select your hosting plan to purchase, you will be asked to associate a domain to it.

Your account is initiated as soon as your order has been placed and your payment has been successfully processed. It could take up to 15 minutes for the provisioning to complete.

Our hosting servers run on Linux. Windows is available as an option on Dedicated Servers and Managed Server solutions. If you are looking for a hosted Windows platform, please contact our sales department.

Yes. We provide all of our customers with shell access (SSH).

Our support team will happily answer any questions or help fix any problems related to your web hosting account. Access to support personnel is currently available via our E-mail Trouble Ticket system 24 hours a day, 365 days a year. The Trouble Ticket system can be accessed by: (i) logging into your account via https://clients.hostmds.com/ or (ii) email. Support is limited to services and features offered with your shared hosting package. We will not provide technical support for software or services provided by third parties.

It is a top priority for us to keep our services operating and available at all times. If someone’s account jeopardizes the availability of our server or network, we will intervene immediately to rectify the situation. For specifics on how we define excessive resource use, please have a look at our Acceptable Use Policy. 99% of our customers are never affected by the excessive usage policy.

No. The facility is designed for Unescorted Access 24/7. You will be provided security codes, access cards, and special procedures upon signing up for colocation services. As typical datacenters, you must ensure that you have Photo ID on you when you arrive at the facility, in the event of a spot check. If you are brining a guest with you, please email the NOC the details of whom you will be bringing prior to your visit to expedite the entrance procedure.

Yes. The facility is fully monitored by our internal NOC, as well as the building management system located at Chubb Security. All services for the HVAC, Power, Fire and other metric data is collected, stored and monitored 24/7. In the event of failures or threshold breaches, specific procedures are executed to ensure that system uptime and environmental conditions remain intact.

In order to ensure high availability, we utilize Diesel for power generation. This allows us to be fully independent from any third party utility (including Natural Gas), our onsite supply is guaranteed for 7 business days. We have service agreements in place for diesel delivery within 2 hours from when our NOC makes a request for refuelling.

Yes. We can provide you A & B power in separate WHIP’s, OR, we can also provide you a ATS (Automatic Transfer Switch) that allows you to have a single PDU (Power Distribution Unit) that is fed by both power feeds.

Depending on your power requirements, we can either provide you a single outlet to your colocation space, or entire PDU units. This is a customized option depending on the package you have selected to purchase.

Yes. Private Suites are priced on a Square Foot rate, and are extremely cost effective. Contact our sales department, and arrange to speak with a datacenter specialist. Cages are much easier to deploy, and are also designed to your specific needs.

Yes, we provide up to a full cabinet with our standard colocation requests. If you are looking to colocate you cabinets within our shared environment, contact our sales department to get a custom quote.

No. We engineered our facility to accommodate even the most power demanding or heat generating racks.

Yes. Contact our sales department to arrange for a guided tour.

Imagine a server that is within your office, but simply relocated to our high availability datacenter facility in Toronto, Canada. The server has a bare operating system of your choice on it, and SSH access by default for Linux, and Remote Desktop access by default for Windows based servers. You can install any application that you choose on this server, and utilize it for any service that you choose as long as it complies with our AUP (Acceptable Use Policy).

We manage three aspects of our Dedicated Servers. Power, Ping, and Pipe. We ensure that there is Power to the server, that we can PING the server, and that there is Internet Pipe to the server. Everything beyond that, is not managed or monitored. If you are looking for a Managed server, then visit our contact us to get more information.

For Linux based servers, simply SSH to your server utilizing a utility such as Putty.

For Windows based servers, simply Remote Desktop to the provided IP address of your dedicated server.

Dedicated Servers are typically provisioned within 1-2 business days. If servers are marked as Instant-On, then they will be provisioned within 5 minutes from when your order confirmation email is sent to you.

Yes. A fee will apply for the service to connect, load or copy the data you are sending. Please open a support ticket, and make a request for what you are asking for. Typically, this is billed on a flat rate per incident.

Yes. Remote Reboot is offered free or charge.

If your server fails, we will replace your server promptly. The data that resides on your server is your responsibility, and the new server will be provisioned back to the original state when it was provided to you. If the Hard Disk was not the issue, your original Hard Disk will be utilized in the new server, thus eliminated the risk of data loss. If Data Protection is very important, then you should consider ordering the R1Soft Real Time Data Protection service. Please contact us if you require more information.